Should be no star if I could select. When there is a delay with transactions, you report to them then gone into a black hole. You then follow up after three weeks, they asked you to provide receipt and telling you "it will take a while"; no time frame at all. you wanted to raise a complaint, the get standard script don't worry but it will take a while again. You asked for escalation to manager, refused to escalate. Then you asked for a copy of the Complaints Handling Policy, they simply refused and ignored you request. Everyone, we should just report to the regulator and media.
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