Why is it so challenging to get a simple refund from this company? The first time I encountered an issue, I was offered store credit for an online purchase. I spent a long time trying to resolve it properly, only to never receive a response. I decided to give them another chance and used the credit to buy a jacket, which I loved, so I also ordered the trousers. Unfortunately, I didn’t like the trousers and returned them. They had been marked down after my purchase, and now the company is attempting to refund me the lower price instead of what I originally paid. Their refund process is extremely frustrating—you just go in circles without getting clear answers. Overall, the company lacks professionalism. I won’t be shopping with them again.
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Cider is a globally-minded, social first fashion brand. We ship anywhere possible, and make clothes for a new generation. At Cider, you are also making the industry less wasteful. We are committed to a pre-order model, only producing specific styles we know people want in controlled amount. Together, we can make a zero-inventory future possible.
