I placed an order with the company on November 5th, 2025, received it on November 12th, and returned all items the next day. After returning the order, I discovered that they withhold part of the refund and require customers to cover return shipping costs, which cost me 96 DKK for items I didn’t keep. They claim refunds are processed within 7–10 business days, but it has now been 19 business days with no refund. Customer service told me to contact my bank, but my bank confirmed that the company has not approved the release of the funds, despite the reference number provided. I have followed up with customer service and have received no response. Overall, this has been a very frustrating experience. I’m sharing this to warn others: unless you are entirely certain you won’t need to return anything, I wouldn’t recommend shopping here.
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Cider is a globally-minded, social first fashion brand. We ship anywhere possible, and make clothes for a new generation. At Cider, you are also making the industry less wasteful. We are committed to a pre-order model, only producing specific styles we know people want in controlled amount. Together, we can make a zero-inventory future possible.
