Overall, I like the company’s clothes and have generally had positive experiences with their customer service. The designs are appealing and the prices are reasonable, although the sizing can be inconsistent, making orders feel hit or miss. The only issue I encountered was with a recent return. Both their website and refund emails state that they don’t refund shipping costs. I returned my order within 14 days and had paid for standard delivery, which they are required to refund under consumer law. When I pointed this out, they refunded the delivery charge immediately, without questions. I have no complaints about how customer service handled it—they were prompt and polite—but they really should clarify the misleading refund wording on their site, as it doesn’t align with consumer law.
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Cider is a globally-minded, social first fashion brand. We ship anywhere possible, and make clothes for a new generation. At Cider, you are also making the industry less wasteful. We are committed to a pre-order model, only producing specific styles we know people want in controlled amount. Together, we can make a zero-inventory future possible.
