The return process was extremely frustrating. The courier service they used lacked operational drop-off locations, and when I reached out regarding the return and the courier issue, I was told to manage the return myself without any help from the company—incurring costs for fully tracked shipping that were nearly half the return value. The return was never processed, resulting in a loss not only of the clothing's value but also of the shipping fees. I emailed the company for assistance but received no response, and throughout this ordeal, I felt ignored and dismissed, even though the logistical problems were on their end.
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Cider is a globally-minded, social first fashion brand. We ship anywhere possible, and make clothes for a new generation. At Cider, you are also making the industry less wasteful. We are committed to a pre-order model, only producing specific styles we know people want in controlled amount. Together, we can make a zero-inventory future possible.
