Cider is absolutely terrible. First of all, when I made my order I specifically asked for all items to be shipped together. They split it up into 2 orders anyway! Half of my order arrived because it was delivered by GoFo and the other half was supposed to be delivered by UniUni. The UniUni package was never delivered because of an “incorrect address”. My address was correct and I’ve never had an issue before. The package was returned to the warehouse after 1 failed delivery attempt. I asked for a refund after waiting a whole week with no update from UniUni, and I made several attempts to contact them. Their phone number doesn’t work and you have to submit a ticket through their website. No contact with a real person.
I finally reached out to Cider themselves and requested a refund. They tried to give me store credit and I said absolutely not. I made them give me a full refund back to my card on file. I will never shop here again.
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Cider is a globally-minded, social first fashion brand. We ship anywhere possible, and make clothes for a new generation. At Cider, you are also making the industry less wasteful. We are committed to a pre-order model, only producing specific styles we know people want in controlled amount. Together, we can make a zero-inventory future possible.
