That is a terrible online shop. They do not care about customers only about quick sale. And it is getting worse with their AI "service". They get more and more disconnected from the people. I ordered different products and the shops do not deliver quickly, Shopee system cancels the order. I ordered again and after a few days it was canceled again. I tried it 8 times to see how far it goes but then I got tired of it.Once I asked the service agent why they do that because I need the product. The answer was, I should buy from another seller. When I asked them why they have those shops what causes trouble to their customers, no answer. Another product was not useable, so I sent it back like it was described in the app. But the parcel came back to me and the product was not refunded although the cancellation rules allowed to send it back when doesn't like. I contacted the service and only got answers days after with always new questions of information I had sent before already. After a certain time they closed the case with the reason that the complaining period is overdue. That is unbelievable.
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