No support. Shopee is known for NOT providing any support unless you pay the exorbitant IDD call fees. They will not answer via email, why? Because there is no email contact. This is convenient (and becoming more prevalent across most online sellers) because they can now deny anything that was said on the phone/chat app and state that 'conflicts' between Shopee and the customer were misunderstood (using the typical "he said/she said" excuse.I have tried to contact Shopee on numerous occasions to report about fake products or scamming sellers and the 3 times I have gotten through only received one message 'We will look into this". Checked the 'shop' and they are all 3 still up and running. It's obvious where Shopee loyalty lies, with the seller of course, again why? Because that's where Shopee gets their money from, they get a percentage from the sales, but nothing from the buyer.Also, being based in Singapore this is a 'shell company' run by Chinese manufacturers who's business ethics are known for being subpar across the world and the major driving force behind their ethos is profit above all.This is not the only online seller within SEA that has this 'business model'. I've tried 2 others and the organisational structure is the same, only contact through cellphone/online chat app available for customer support.I try to avoid these 3 now and go back to paying, at times, exorbitant prices at Amazon, but at least I know, the item is genuine and the customer support is actually helpful and listens and helps customers.
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Shopee is the leading e-commerce online shopping platform in Southeast Asia and Taiwan. It provides customers with an easy, secure and fast online shopping experience through strong payment and logistical support. Shopee has a wide selection of product...