I am writing to express my frustration regarding the recent banning of my Shopee account, which I have been unable to resolve despite numerous attempts to contact your customer service team. My account has been banned, and I have not received any clear explanation for this action. In addition, I have been waiting for almost five days for a response to my concern, even though I was initially told I would receive feedback within 24-28 hours.I have tried reaching out to your support team several times through both email and the live chat feature, but I am either left waiting or receive no meaningful response. As a result, I am left in the dark about the status of my account and orders. The inability to access my account is causing significant issues, especially because I cannot track my orders or view any important information related to past purchases.Furthermore, all of my account details were verified, and I have ensured that I followed Shopee's guidelines. This makes it even more confusing why my account was banned without any notification or detailed explanation. I believe I should be given proper communication and a clearer understanding of what is happening with my account.I am kindly requesting a clear explanation of why my account was banned, immediate access to my account so that I can track my orders, and an urgent response from your customer support team within 24 hours. I also request better communication from Shopee in terms of providing updates regarding my account status.I have attached relevant evidence, including screenshots of emails and chat logs, to support my case. I hope that this matter will be taken seriously and resolved promptly.Thank you for your attention to this issue. I look forward to your immediate response.
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Shopee is the leading e-commerce online shopping platform in Southeast Asia and Taiwan. It provides customers with an easy, secure and fast online shopping experience through strong payment and logistical support. Shopee has a wide selection of product...