I paid for my order at the end of January. Today is February 6, and I still have no product, no delivery, and no clear resolution.Here is the situation:The delivery date was clearly stated in the advertisement. I paid in full and fulfilled all my obligations as a customer.The delivery did not happen. I later received contradictory information:emails saying there were “failed delivery attempts”,the tracking page saying the shipment was returned and that a refund was initiated.Customer support gives inconsistent answers. One message says to reschedule delivery, another says the order is already returned.I paid with a foreign (Ukrainian) bank card, and now I am told that a refund may take 5–7 working days, with no clear confirmation that the refund is actually possible in my case.I cannot reliably contact anyone: emails take time, phone calls are difficult, and there is no clear, single point of responsibility.As a result:No productNo confirmed refundLost timeConstantly changing informationFrom a customer’s perspective, this is misleading and unacceptable.If a company takes payment, it must either deliver within the promised timeframe or provide a clear, documented, and reliable refund process.I am leaving this review to warn other customers and to encourage Shopflix.gr to improve transparency, communication, and accountability.
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