Very poor customer experience. I was gifted multiple gift cards, assuming they could be combined for a single order, as this restriction was not clearly stated during the purchase process. This is a significant limitation that directly affected how the gift was intended to be used.
After contacting customer support, I was informed that combining gift cards or issuing a refund is “against company policy.” No alternative solution or goodwill exception was offered, despite the lack of clear prior disclosure.
Extremely disappointing handling of a simple and reasonable request.
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Shopflix is an online marketplace — featuring over 11 million products from thousands of trusted Greek retailers. Our mission is to make everyday shopping smart, fast, and secure for everyone. Driven by a people-first philosophy, we focus on your experience — making online shopping easy, reliable, and rewarding.
