I bought an item online auction at Goodwill e-commerce Phoenix Arizona. The item was not described correctly. It was listed completely false, wrong brand and there were bad pictures so you couldn't see the brand or model. Wow, whoever made the listing lied and was deceptive. After receiving the item I contacted Goodwill customer service to return it. They said I would not get my shipping and handling back. I tried to argue with them I was a victim and it was their fault. The customer service person would not budge. It's WRONG not to give my money back for their error, lies or deception. The shipping and handling was about 19.00 dollars. Which was almost as much as I paid for the item. I also left a detailed voicemail on their customer service phone line but never received a call back. Totally DISHONEST. I have bought many items from Goodwill online auctions all over the USA and have never been treated this badly. Bad job Goodwill Arizona! I have not shopped and will never shop with Goodwill Arizona again.
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