shopgoodwill.com

1.2
1.2 Based on 61 reviews

Online Marketplace for Goodwill thrift stores...

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Average Rating

1.2

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5

61 Reviews

5 Star
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4 Star
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3 Star
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2 Star
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1 Star
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tom adams
They literally have to be bidding on their own items in order to drive up the price. You will NEVER

They literally have to be bidding on their own items in order to drive up the price. You will NEVER be the only bidder. If you happen to be the lone bidder on an item and the bidding is about to close, a mystery bidder will always jump in to make the price higher. If their bid is still lower than your max bid, you pay more. If their bid exceeds your max, obviously they wont make the sale but it's more than a coincidence that you will see the same item relisted again within a week. This happened to me at least 3 different times and when I contacted them, they said it's because the winning bidder failed to pay. Every single time??? The only explanation is they have some sort of unwritten "reserve price" on certain items and have in-house bidding to make sure they hit that price. They squeeze every single dollar. It may be legal but it sure is unethical

1
Date of experience: Jan 31, 2026
kat scholze
Where do I begin with both shopgoodwill and the FED EX collaboration . I finally just gave up on sh

Where do I begin with both shopgoodwill and the FED EX collaboration . I finally just gave up on shopgoodwill and the automated crap. usps I even went so far as getting a lock box installed for fed ex that they won't use. so while shopgoodwill got alot of money outta me they will not any longer. YOUR LOSS not mine. The fed ex driver saved a screen shot from months ago to recently lost my new one as delivered it was to the middle of the road where someone run it down...lol

1
Date of experience: Jan 30, 2026
kat scholze
Where do I begin with both shopgoodwill…

Where do I begin with both shopgoodwill and the FED EX collaboration . I finally just gave up on shopgoodwill and the automated crap. usps I even went so far as getting a lock box installed for fed ex that they won't use. so while shopgoodwill got alot of money outta me they will not any longer. YOUR LOSS not mine. The fed ex driver saved a screen shot from months ago to recently lost my new one as delivered it was to the middle of the road where someone run it down...lol

1
Date of experience: Jan 28, 2026
tom adams
They bid on the their own items

They literally have to be bidding on their own items in order to drive up the price. You will NEVER be the only bidder. If you happen to be the lone bidder on an item and the bidding is about to close, a mystery bidder will always jump in to make the price higher. If their bid is still lower than your max bid, you pay more. If their bid exceeds your max, obviously they wont make the sale but it's more than a coincidence that you will see the same item relisted again within a week. This happened to me at least 3 different times and when I contacted them, they said it's because the winning bidder failed to pay. Every single time??? The only explanation is they have some sort of unwritten "reserve price" on certain items and have in-house bidding to make sure they hit that price. They squeeze every single dollar. It may be legal but it sure is unethical

1
Date of experience: Jan 08, 2026
R.Bruce Hill
Shopgoodwill of Southwestern Pennsylvania

Shopgoodwill of Southwestern Pennsylvania, This location is Horrible, you will really want to avoid buying from this Shopgoodwill location, Their management is very poor, deceptive and irresponsible, There packing is very shabby and frugal and when you receive your item all broken up in shipping because of the frugal packing there manager's response will be we sold it as-is and offer no remorse. Most Goodwill locations do really good and have good packing but not this one, You will really want to avoid buying anything the Shopgoodwill of Southwestern Pennsylvania

1
Date of experience: Dec 29, 2025
Betsy McCloskey
Website is a clunky mess

Website is a clunky mess. You get notices that you have a past due for your order and it is because YOU CANT PAY FOR IT. Frequent technical issues, poor user experience design, make this site pure junk.

1
Date of experience: Dec 28, 2025
kathleen hockenberry
I buy clip earrings from them

I buy clip earrings from them, shipping is extremely high, handling fees are a joke, and when I get the earrings they are not matched up, broken and useless!!! Do not buy from them. They are in it just to make millions off of us. I am done !!!!

1
Date of experience: Dec 22, 2025
Silverhawk
Item listed falsely & deceptive. I bought an item from Goodwill auction online Phoenix Arizona

I bought an item online auction at Goodwill e-commerce Phoenix Arizona. The item was not described correctly. It was listed completely false, wrong brand and there were bad pictures so you couldn't see the brand or model. Wow, whoever made the listing lied and was deceptive. After receiving the item I contacted Goodwill customer service to return it. They said I would not get my shipping and handling back. I tried to argue with them I was a victim and it was their fault. The customer service person would not budge. It's WRONG not to give my money back for their error, lies or deception. The shipping and handling was about 19.00 dollars. Which was almost as much as I paid for the item. I also left a detailed voicemail on their customer service phone line but never received a call back. Totally DISHONEST. I have bought many items from Goodwill online auctions all over the USA and have never been treated this badly. Bad job Goodwill Arizona! I have not shopped and will never shop with Goodwill Arizona again.

1
Date of experience: Dec 20, 2025
Brittany
Prices are ridiculous

Prices are ridiculous. Idc if a item is vintage or name brand, this is a THRIFT STORE. Shipping fees are ridiculous also on a lot of items. Shipping should be free. Annoying there's bidding. Should be able to add several items to the cart and check out at once with one shipping fee or like I said free shipping.

1
Date of experience: Dec 09, 2025
What a scam

What a scam, they lie and say there is no issues with things then they arrive in a completely different condition. Don’t get me started on the “Unsorted”jewelry lots, they are very clearly sorted, they will literally sell you a 200$ box of garbage and broken dollar store jewelry. Never again

1
Date of experience: Dec 07, 2025

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