shophairwigs.com

FREESHIPPING DOES NOT APPLY TO ALL ORDERS

I see that many are saying that ebonyonline and shophairwigs is the same company and they are. There is a points system w ebonyonline and I am waiting to see my points show up b/c they are the same company. Now then, my experience is as follows. On shophairwigs.com, it clearly states “FREESHIPPING”, but I did not receive free shipping even after I entered the code. I reached out to them (shophairwigs) and their response was that I could NOT RECEIVE FREESHIPPING due to the weight of my order. I strictly ordered drawstring ponytails, to the tune of $140 something dollars. I sent them a realtime screenshot of their (shophairwigs) website clearly stating that my order was well over the specified (by them) amount. Still, I COULD NOT RECEIVE FREESHIPPING due to the weight of my order. This clause/disclosure/exception WAS NEVER featured on their website!!!!!! My order ended up being nearly $160.00. They reached out to me in a final email stating that I would get a percentage off which totaled $7 and some odd cents. As for the weight, my order was just left at my door by what clearly seemed to be an independent delivery 📦 person. My thoughts are that they paid a third party (not fed ex, usps, or ups to deliver my order. This makes me think that they (shophairwigs) are passing off a portion of the shipping/delivery according to someone else’s request to ship/deliver. When I picked up my box 📦, it was as “light as a feather” and I stood holding it in one hand over my head. The ponytails are is beautiful and the order placed and amount of time for delivery was extremely fast. I will buy with them again but I needed to give this review to help other potential buyers to look out for the points system and non-freeshipping issue. I appreciate them getting back to me and also for sending beautiful products, but still…………, “business is business”!!!!!!!!!!!!

Date of experience: Sep 27, 2025