Terrible customer support experience and broken billing process
I opened a Shopify store after seeing their advertising, reviewed the platform, and closed the store the same day. The store was never used - no activity, no setup, no traffic, nothing.
Months later, I discovered that Shopify had been charging me for six months for this closed, unused store.
When I contacted support, things got worse. I was repeatedly transferred between departments. Each time, support agents said they would “fix the issue” or “contact another department” and that someone would follow up by email.
By email, I was told the opposite: that the account was created long ago and was already closed, so they could not access it or help with it.
This created an endless loop:
Support says they can’t close or fix the account because it’s already closed
Another department says they can’t act because the account is closed
Meanwhile, Shopify continues charging for that same closed account
Over and over again. No resolution. No accountability. No clear owner of the issue.
This is by far the worst customer service experience I’ve had with any web service in my entire life. A closed account that “cannot be accessed” should never be able to continue billing a customer, and support should not trap users in circular, contradictory explanations.
Completely unacceptable.
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