I ordered and paid for 8 pillows ( 4 packs of 2) of Goose feather and Down through Shopify from 4Btex. The pillows were supposed to be hotel grade. I received only half my order and the pillows are 3cm thick, substandard and not fit for purpose. I contacted Shopify who told me to contact 4Brex…I tried to contact the company on more than 20 occasions and have received neither the balance of the order or a full or partial refund. Shopify have told me to contact the company and at the moment 3 weeks in I am still going around in circles and am £111 down….DON’T USE this company to buy from..if you have a problem you’ve lost your money and have nobody to speak to to retrieve it for shoddy or undelivered goods!
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