The product never arrived, and the whole experience has been a complete disaster. I am extremely frustrated. I ordered these items specifically as a gift, thinking there was enough time for delivery. Instead, I faced nothing but excuses, misleading information, and total silence. I was initially told the package was sent to the wrong address, which is unacceptable. After reaching out, I was informed that the item had somehow been marked as 'delivered.' Delivered WHERE? There was no package at my door, nothing with my neighbors, and no delivery notice—just the claim of 'delivered,' seemingly out of thin air. I followed up again to clarify my situation and request proof or a solution. What did I receive in return? Absolutely nothing. No response, no tracking details, no apology, no refund—just complete disregard. This level of customer service is shocking and frankly insulting. Now, due to their incompetence, I had to rush to find the same jeans elsewhere, resulting in £16 wasted, plus an additional £30 spent on the official product from a different, reputable source. This service is unreliable, unprofessional, and clearly indifferent once they have your payment. If you care about your time, money, or peace of mind, avoid ordering from this platform. I feel disgusted, deceived, and incredibly let down, and I sincerely hope this so-called business is shut down to spare others from this chaos.
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