Had a Samsung TV started showing white spots on the screen which means the diffuser fell off and either needs to be taking apart and glue them back on or buy the whole strip of new led's. So I purchased new led strip from this company which was a total of 8 for the TV. The cost was pretty reasonable and paid the cost of shipping. Once I got these immediately had a problem that 4 were dead leaving half the screen dark so customer support sent me to tech support that didn't know the call was about the new strips from them and he immediately said the issue was dead strips. This company wants me to package these and send them back on my dime and hopefully would send new ones. These units don't come out without breaking which means they won't be covered. so after watching half a screen for 4 days waiting for an answer guess what a spot is showing up on the screen just like the original issue. From what my experiences has been is its a complete waste of time ever thinking of repairing your tv with their parts and return policy. Don't do it I have been without a TV for a week and using their program means it will now be weeks so I'd rather buy a tv and eat the cost on terrible service and substandard parts. Ordered from cheap chiness dealer and turns out shop-jimmy sold exactly the same cheap set for triple the cost.
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