After accidently missing the apartment number on my delivery address the package delivery was not successful. I immediately updated this with both speed X and Joga bonito. Speed X advised it was scheduled for re-delivery, I waited another 2 weeks. Nothing. Checked with both parties again only to be told they had destroyed my package either because it contained perishable items or was damaged. Ridiculous. The whole thing dragged on for a month.John bonito offered me a 40% discount despite me already telling them I won’t ever shop with them again. I ended up disputing the transaction with my bank where I then got a full refund. I will never shop with these people again. Their customer service is an AI chat bot and it takes days for a real person to contact you via email. They make things as difficult as possible so the problem just goes away.
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