I ordered an item (a hoodie) as a gift for Christmas and when I realised that someone else had ordered the same thing for this person I tried to cancel my order. The policy states that cancellations must be 24 hours after confirmation, however I cancelled roughly 25 hours after confirmation. Due to this one extra hour I had to pay a 30% cancellation fee of £19.95. I personally believe this is ridiculous, especially during the Christmas period as I wasn’t even allowed an hours grace for the cancellation of the item. Very unhappy with the way this was handled and will not be ordering from this company again.
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