I bought a knee brrace by mistake i ordered m, size, i contacted customer service within a hour, a sophia contacted me assured me id get a xxxl , sent, i got order an its a medium, ive tryd contacting costomer service for 3 days -nothing, tonight 2/2326 sophia Thank you for your emails regarding Order #121585. We understand your
concern about the size of the Knee Support Brace received. Based on
our order records, the product you purchased is the M size (47.5–62.5
kg / 105–138 lb), as confirmed in your order details. We recommend
double-checking your original order confirmation for the exact
specifications.
As per our policy, we are unable to process a refund or reshipment for
this order. If you have any further questions, please let us know.
Best regards,
Sophier after she stated she assured me a xxxl ,
Order #121585
on 2/3/26 8.14 pm usa time est
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