I just want to share that my experience was as frustrating as what others have reported. After 8 months, I managed to secure a refund through my credit card provider, and I recommend this approach to anyone facing similar issues. In their last email, the representative suggested I request a chargeback from my credit card company because they couldn't process the refund themselves, citing an unconvincing reason. It seems odd for a company to suggest this since it's typically the customer's responsibility. I suspected it was just another delay tactic since I was past the usual timeframe for chargebacks. Nevertheless, I provided my bank with all necessary evidence, and they successfully retrieved my funds! I hope this information is helpful to others. Best of luck!
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