Review Time
I had a great experience with Moment.
My iPhone 17 Pro case started to discolor over time. I reached out to their support team and shared a few photos. The process was simple and fast.
They approved a replacement right away and sent a new case at no charge. No hassle. No back and forth.
Customer service responded quickly and treated the issue seriously. They stood behind their product.
If you care about quality and responsive support, Moment delivers.
I am planning a last minute trip, and the order I wanted to place would come from different warehouses and the items would arrive after I would leave. After communicating with the super friendly support staff, they grouped the order to be send altogether, so I will receive all I need before the day of my trip!
Thank you so much!
I had initially been upset with the shipping times being a little longer than expected, but the team at Moment were super responsive, and even refunded the shipping cost. I then went on to want to exchange my sling for a newer one and they handled that no problem. They are great with customer service and I will be a repeat customer!
A shipping delay caused me to change my mind about the product I bought. When I contacted the support team, a representative helped me identify the problem, clarified the situation, and processed my refund promptly. I've consistently had positive experiences with the company's products, but this situation showcased their strong commitment to customer service.
I had a great experience with Moment’s Gear Guides via email.
From the outset, the response I received was clear, honest and transparent. Instead of a scripted or a generic reply, I was offered a practical solution that genuinely worked in my favour. After a challenging week, that kind of straightforward, problem-solving approach really stood out.
What impressed me most was how human the interaction felt. It was prompt, thoughtful and personal, right down to the head shot in the signature. That level of care matters more than many companies realise in a world of BOTS + AI.
Thanks to their help, I was able to purchase locally here in Australia and save a considerable amount of money, which I truly appreciated.
⭐️⭐️⭐️⭐️⭐️ I give five stars for excellent customer service. Professional, kind and refreshingly real. Job well done!
Thanks to moment from south korea, for the nice service and product.I got iphone 16 pro recently. And got interested in minimal cinema camera shots by iphone.I watched some of the youtube videos and found out about moment case and filter.I ended up ordering my case and vnd filter at moment shop. But there was a little change of mind while watching other youtube videos.I asked for refund, but my case already got shipped.So i decided to try the case first. The case beautifuly fit to my iphone, and the protection was very impressive.I changed my mind again, and reordered vnd filter (sorry for the whim)And I’m very looking forward to it to arrive.Team moment helped me with my order and refund process very quick and very acurate. They were very kind during all the process. I’m very thankful for the nice service, andI’ll get back with the vnd filter review.
This is concerning my latest order with Moment. I have placed my order over a month ago, and still haven't received it. I have contacted their support department 6 times now, who has so far been non-responsive. I am now starting to feel worried that this order, worth over $500, will never arrive.
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The marketplace for creatives.
We carry the gear creators recommend and make the products we’ve always wanted. We host photo adventures with pro guides to the places you need to visit. We publish our best tips for where to go, what to carry, and how to up your photography (or filmmaker game). And we service our customers 24x7 with pro gear guides.
We are Moment.
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