I ordered a product that I never received. I called several times and was told to wait for the company to investigate. The support team doesn’t listen to customers over the phone and just makes excuses about needing time for the investigation. I can see on the tracking that the parcel is lost, yet I'm being asked to wait. Even when I requested a refund, there was no communication from the customer service team—only a notification from the payment platform about the refund. I inquired about the delivery charge since I never received the item. Weeks later, I finally got a refund for the delivery, but still no contact from customer service. I strongly advise against ordering from here as you receive no customer service, no product, and have to struggle for a refund. If I could rate it below zero, I absolutely would; it's been a terrible experience.
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