I received a 13 piece Tower saucepan set which had 3 damaged pans (all obviously dented) I informed Shop TV who told me they would let the supplier know. I was asked to send photos, then asked to write on them the word "Dispose" which I did, then I was asked to write on ALL pieces, which I have.
It has been nearly 3 weeks now of back and forth with these 2 companies, I have never known a company that doesn't just offer a return and refund.
Not only were the pans damaged but when I received the box, it had clearly previously been opened and then resealed. I honestly believe now that I was sent returned goods! So disappointing and very unprofessional. If Shop TV are prepared to sell to the public surely they should refund and they deal with the supplier? Im sad I had to leave this review as I have been happy in the past.
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