I am writing this review to express my disappointment with a recent experience at the local store. As a loyal customer since 2017, I have always supported this location. Unfortunately, my latest visit resulted in the worst customer service experience I have ever faced, particularly involving a manager on duty. During my visit, I purchased over $500 worth of items, including various personal care products and snacks. At checkout, I was told that paper bags were only available for cosmetic items. I did not ask for a cloth bag, as I do not use them, and it would have gone unused. After completing my transaction, only the snacks were bagged. When I inquired about how to carry the rest of my items, the acting manager simply replied, “I don’t know.” I explained that my pockets were insufficient for carrying everything, yet no effort was made to assist or offer a solution. This interaction highlighted a lack of professionalism and basic customer service. Regardless of store policies, a manager should be able to provide alternatives or address concerns with respect. The dismissive response I received was unacceptable, especially from someone in a leadership position. As a long-time customer, I felt disrespected and undervalued. I expect better standards from the store and hope this feedback leads to improvements in customer service training and management behavior at this location.
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