shoppersdrugmart.ca

Disappointing Experience at the Store

I am writing this review to express my disappointment with a recent experience at the local store. As a loyal customer since 2017, I have always supported this location. Unfortunately, my latest visit resulted in the worst customer service experience I have ever faced, particularly involving a manager on duty. During my visit, I purchased over $500 worth of items, including various personal care products and snacks. At checkout, I was told that paper bags were only available for cosmetic items. I did not ask for a cloth bag, as I do not use them, and it would have gone unused. After completing my transaction, only the snacks were bagged. When I inquired about how to carry the rest of my items, the acting manager simply replied, “I don’t know.” I explained that my pockets were insufficient for carrying everything, yet no effort was made to assist or offer a solution. This interaction highlighted a lack of professionalism and basic customer service. Regardless of store policies, a manager should be able to provide alternatives or address concerns with respect. The dismissive response I received was unacceptable, especially from someone in a leadership position. As a long-time customer, I felt disrespected and undervalued. I expect better standards from the store and hope this feedback leads to improvements in customer service training and management behavior at this location.

Date of experience: Jan 19, 2026

Extremely frustrating online system.

This online system is incredibly frustrating. The technical support team seems unable to assist with changing my email address. Despite trying for two years, my old email, which was compromised and deleted, still appears in my profile. Every time I attempt to update it, I receive a message indicating that my new email is already in the system. Additionally, when I order items, the confirmation emails go to my old email, which I no longer have access to. Logging in requires multiple attempts, and after moving, I reached out four times to update my pharmacy information, yet my old one is still listed. It would be wise to hire a competent tech company to manage the website; the situation is utterly absurd.

Date of experience: Jan 18, 2026

Uncomfortable store experience.

During my visit to a store, I felt very uncomfortable due to the staff's behavior. They were conversing in a language I didn't understand and questioned me about a discount sticker on a product. I felt unwelcome and disrespected throughout the interaction. When I asked for one staff member's name, she refused to provide it, which only added to my discomfort. This was the worst experience I've had in a store, and I felt completely ignored. I left feedback but received no acknowledgment.

Date of experience: Jan 16, 2026

Feeling constantly monitored.

Date of experience: Jan 16, 2026

Extremely disappointing online order experience.

I had a very disappointing experience ordering online. I placed an order for a perfume on November 18, 2025, and as of January 16, 2026, I still have not received my order or a refund. Despite numerous attempts to contact customer service, I only received vague responses indicating they were looking into it. I have an email confirming the issue is on their end. It's incredibly frustrating. Should I consider legal action? Any advice?

Date of experience: Jan 16, 2026

Terrible experience at the store.

I visited a location and encountered unprofessional behavior from the staff. I presented a product with a 50% off tag, but the staff questioned its validity. They suggested that customers sometimes place stickers incorrectly. I felt humiliated waiting for them to scan my item, and when I asked for the staff member's name, she refused to share it. This experience left me feeling insulted and unwelcome, and ultimately I chose not to purchase the product. I left feedback, but there has been no response, which is disappointing.

Date of experience: Jan 13, 2026

Disappointed with pharmacy service.

I am very disappointed with my recent visit to a pharmacy. I dropped off prescriptions for both my husband and myself. When we returned the following day, only my husband's medication was ready, and mine was missing. The staff spent 40–45 minutes trying to locate my prescription, and their attitude suggested they doubted I had dropped it off. This lack of organization and respect for patients' needs is unacceptable, and I hope they improve in the future.

Date of experience: Jan 07, 2026

Poor customer service experience.

The customer service at a pharmacy in Calgary has been extremely disappointing. After being a customer for over 12 years, we decided to switch to another location due to their disorganized and unhelpful staff. Despite multiple complaints to management, nothing improved. It’s a waste of time and effort to continue there.

Date of experience: Jan 05, 2026

Overpriced medications.

I've noticed significant price differences between this store and others. I purchased a medication only to find I could get the same product for a third of the price elsewhere. It's frustrating to feel taken advantage of.

Date of experience: Dec 30, 2025

Frustrating return process.

I needed to return a gift purchased online but mistakenly discarded the return label. I contacted customer service for a replacement label and was told it would be emailed in 4 to 6 days. After three more calls, I still have not received the label, and it's been two weeks. I find this delay unacceptable in today's technology-driven world. I will only shop in person moving forward, as online support has been unreliable.

Date of experience: Dec 29, 2025