Zero zero zero rating
Fraud company
This company is deceitful; it is a fraud. Do not purchase anything through its app. Do not link any of your banking details to this app. It is a scam. Every single person working in their customer care department is a fraud. They defrauded me. They caused me a financial loss of ₹7,200.
The Aldo brand bag I received from them was missing a keychain. When I initiated an exchange request via the app, they had the courier company send me a message stating that a delivery agent would be coming to pick up the item on April 9, 2026. On the morning of April 9, 2026, I received a message from the courier company confirming that their delivery agent was on his way to collect the parcel from me. At 11:55 AM, I received a phone call from the agent stating that he needed to collect the parcel. I handed him the bag and asked him to verify the pickup using a PIN code; however, the delivery agent refused, stating that they did not require a PIN code, and simply took the bag and left. Later, a second delivery agent arrived, claiming there was a scheduled pickup at my location—even though I had already handed the bag over to the previous agent. Under the guise of an exchange, Shoppers Stop sent a fraudulent delivery agent to my home who deceitfully retrieved the parcel from me without providing any proof of collection; subsequently, the company flatly denied ever having received any parcel from me. I have filed a police complaint regarding this matter, which I am sharing here along with supporting evidence. I earnestly request that all of you refrain from purchasing anything through this app. It is a fraudulent application.
This incident occurred on April 9, 2026, and today is April 15, 2026. These people have committed fraud against me. I had a terrible experience; this is a fraudulent app. Do not fall into their trap—they have caused me a massive financial loss.
Do not make any online purchases from Shoppers Stop. By using their app, you are entering all your banking details and personal home information; this is a fraudulent app, and they could potentially misuse these details for illicit purposes. These people have completely denied any responsibility, claiming that their delivery boy never even collected the bag from me. If their delivery boy truly did not collect the bag, then how did the third party who came to pick it up know that a bag needed to be returned from this location?
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