I have been using MyUS for seven years without a single issue. However, recently, during this year, they have started to stray from their previous standards.1. They overvalued my first package, and I had to contact them to correct it. That issue was eventually resolved.2. The second package was also overvalued, but something strange happened: a setting was changed without my knowledge. I always keep my packages on hold until I review everything, but this time it was changed to automatic shipping, which cost me a lot in taxes due to the incorrect valuation.3. The worst issue came with the third package. It arrived damaged with a crack. I submitted a claim since I had paid for insurance, but 21 days have passed with no progress on the claim.4. My last package, which I now regret sending, has been stuck under review for a couple of weeks. Despite sending emails and trying their chat support, I have received no information on when it will be shipped.It is truly a shame, because in previous years I had a very good experience with them. Unfortunately, this year they have changed significantly—and in the wrong direction.
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