I signed up with this company in order to have a book parcel shipped from London to Australia. Parcel was delivered to their London hub within 24 hours but then the problems started. The tracking note says the parcel was despatched via Aramex on 8 July. On 10 July it is shown as being held by UK Customs. MyUS erroneously told me I needed to provide Aramex with a street address, but I couldn't because Aramex do not have the parcel. I have been trying for a week to find out what is going on and when I will receive my parcel. Emails are not responded to promptly and the best I get from their Chat is confirmation Aramex do not have the parcel. They have even ignored my request to close my account altogether as a result of their poor service. All I want to know is when I can expect my parcel and they can"t even tell me that. I have just been informed that because I have not taken up the option to pay more to have the parcel shipped to a street address the parcel has now been destroyed. Great service bearing in mind I gave them a street address when they told me (after charging my credit card of course) that the carrier would not deliver to a PO box .
Claim your business profile now and gain access to all features and respond to customer reviews.
Shop USA websites & ship overseas for cheap. Free 30-day trial from the #1 international freight shipping company. Forward packages from Amazon USA, Ralph Lauren, eBay, Nordstrom, Disney Store and more...