My mum placed an order with this company for a garbage disposal. The costs were out of the world because of delivery and duty taxes.They sent her the delivery in 2 separate deliveries instead of 1 (which made her pay twice for duty taxes).They did pay for the second duty tax though.Eventually, my mum received her garbage disposal, only to discover by the professional who came to attach it, that parts were missing from it. Many parts. Crucial parts. The engine of the garbage disposal did not work and made a circuit (and there was no electric cable).The product was in a box without a specific address to return the product if there were any problems.When she addressed the company, they apologized, and said their employees check the products in the warehouse (which proves they hire incompetent inspectors- if they did not notice so many parts were missing from the product), and are now asking her to return the product via a deadline by the provider (I am assuming they are not willing to pay for tax and delivery payments- which leaves my mum at a great loss of money, and not worth her additional time to spend for returning, as she will lose almost the same amount of what she paid already).She was so discouraged by this ordeal that she did not want anything more to do with it. And I'm extremely angry because this company just stole $303 from her (excluding the addition of around $75 duty tax).I wrote an email on my mum's behalf, as I wanted her to get a full refund, but I didn't get any reply from the company.They are unprofessional and unreliable, and they will exhaust you until you want nothing more to do with them. UPDATE: Brandi from Customer Service was on the case. She was very nice and polite and got us a refund.
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