Have been a myUS customer since mid 2017 and apart from 2-3 mishaps, overall it has been a great experience. Even with the mishaps, the customer service as prompt to refund and sort it out promptly. Once, I reached out to customer support they even refunded the cost of international shipping based on item weight. Their shipping rates to Saudi Arabia has also been greatly discounted and that too since last year the cheapest tier is now DHL (which was pre-2023 the most expensive option). This is great because when shipping items with dangerous good like Lithium batteries, etc. this makes its worth to get if there are no local options for me at lower shipping price now. Overall a nice experience, the only reason I reduced one star is, recently I feel the pricing update review process is taking much longer than before, and a month ago due to poor packaging of a record player it was totally destroyed (got full refund for item cost & international shipping) and during inspection of a record vinyl they damaged it by carelessly opening by cutting through the record. But they did admit it and offered a refund. And finally they lost one package after it was logged in suite, then took almost few days to finally make the shipment after locating it. But in general I did say they are very good and customer support so far for me has been great! I would recommend them.
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