Today I got an email that my account was charged for $135 for a 3 kg parcel that was sent from USA to Ukraine. I had submitted the request for shipping 1 week ago and this put in two packages under total cost of $201. For all i can say they were sitting on my package for a week and no communication whatsoever from the shipping department and it was only saying "in-process". I chatted to the woman representative and she said i will speak to the manager. I said ok and i left it.Monday is today and i get a shocking additional cost of $135 and all they said it was my fault because i selected options which they did not honor such as the special requests. No idea as to why an additional $135 but in the end i am now ended up paying more than the original cost of them item. When i spoke with the guy today John he made me feel i was responsible for their miscommunication and no response and immediately shipping without tell me the cost or agreeing the cost with me. The guy John did not even bother to look into the history and tell me exactly why they did not respond to me, also everytime i ask him about the manager just saying "i can handle, manager is busy"I would ask everyone not to bother with this company at all, they charge double price. and on top they just charge what they think is best. John did not even bother to look at when i made the shipping request the system charged for both the packages and didn't even bother to separate at that moment but later they charged the package separately. Absolutely a SCAM and did not even bother to do anythng, he just kept saying this is what the system says. I asked him to look at the history!!! He did not care at all about that.
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