My experience with MyUS was not that bad in recent months but I was smart enough not to ship too many things during COVID19. Regardless, the experience was never great. But OH MY GOD, they took the cake for terrible customer service starting this past weekend when I tried to create a shipment and I could not. I had no idea what was going on but the "Create Ship Request" button was grayed out. The app wasn't working either. I sent at least three emails. I left two messages on Facebook, I tried the chat and it told me to wait, several times, once I waited 4 hours and it was still in queue! No one got back to me. The ticket was created and went nowhere.Finally, after almost a week of no response, I gave up and changed my shipping option from "Hold" to "Weekly", and voila! The shipping request was created but wait...there is more! They decided to put 3 shipments out of 20 on hold because they supposedly contained "Dangerous Goods" and put them under review. 17 shipments were put in a single request.My question is, WHY are these being reviewed now? Why didn't they inform me when the shipment ARRIVED? Today is the 30th of September. One of these supposedly dangerous items is from a shipment that arrived on the 15th of September! Another is from the 18th of September and the last one is from the 25th of September! Seriously? First, you can't be bothered to fix my problem. Second, when I get around the problem using your own systems, I get slapped with a safety review (and most likely a hefty fee to send the item). The items in question are icing in a compressed can.I am gonna go ahead and close my account once the shipments are finalized. These guys don't deserve my money. We must vote with our wallets when vendors charge exorbitant sums of money and don't deliver (in my case, all my shipments are hundreds of dollars and they have made thousands from me in just a couple of years). For others, I highly recommend Aramex's Shop and Ship service. Aramex aren't angels but at least thir system works even though there is no consolidation.
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