shopping.myus.com

Dishonest company, poor customer service

I’ve used myUS for a few parcels over the years and have always been happy, but this is ridiculous.I ordered a pair of shoes for $25, and for some inexplicable reason myUS decided these shoes must be worth $80 and declared them as such on the customs declaration. I tried to stop this before the parcel shipped, but the system kept automatically submitting my parcel for dispatch (which is ironic when you consider how many other customers lately can’t get a parcel dispatched!) and because their chat feature is shut down I couldn’t contact anyone with any speed to update the invoice. I emailed with evidence of the actual cost but obviously it wasn’t replied to until after the parcel was automatically dispatched, and I’ve been saddled with a $58 customs bill on a $25 pair of shoes because they incorrectly valued.I’ve been told that the $80 is “fair market estimate” which makes no sense given that they could see exactly which company the shoes had come from so could see exactly what they cost without pulling a figure out of their backside. They have given me no evidence of where they pulled this figure from, they just keep telling me how it’s “fair”When I signed up to myUS I signed up as a free trial user to their premium service, and to cancel this free trial I had to get in touch with a customer service rep through the chat system. When I told this rep that I wanted to close my account, I was told that I’d be switched to a free account instead which I accepted as it made no difference to me. No terms were explained to me. I’ve used it a few times since because as I have it why not? And it hasn’t been a problem before now. But now this is being used as some kind of evidence for their shoddy customer service - apparently it’s my fault because I was supposed to upload an invoice to a part of the website I never knew even existed! Although this still doesn’t explain where they pulled $80 from!PayPal saw my sides of things and refunded the shipping cost, as by cancelling the shipping request and them automatically dispatching it I revoked authorisation of the payment which they still took, which proves that legally they are in the wrong here. Of course they deny any responsibility though, and I’m still saddled with a customs bill that’s more than twice the value of the item.Avoid this company, they’re dishonest and a massive headache to deal with.

Date of experience: Sep 09, 2020