shopping.myus.com

No phone number, communication selective, slightly deceptive description of services, quick service-

There are certain aspects to the MyUS service which are quite professional, their service is efficient etc. So they get many things right and do some great work, I have no doubt.However:They have no phone number- you are left to leave an online message, whatsapp chat (which is somewhat delayed in response, answered sometimes at random times- and apparently a live chat option which may be the best)Their communication and marketing is quite selective, unfortunately deceptive (in the sense they leave out or do not make very clear important information from the outset)Consequently, we have been charged almost the same amount (almost over £100) for the delivery cost of a 1.4lb shipment as the contents of the shipment.To make all potential customers aware:If you are looking for a relatively cost effective and tracked shipping service and you are using their one off free single package shipment service, then after creating your account, go into my account settings, click on shipping preferences and Switch OFF the tab which enables MYUS to collect duties and taxes automatically. If they do this, it excludes many of the cheaper carriers from being considered.When you take free membership, the items for shipping are not held at all and they will usually be sent by the least expensive option (in our case, that came to approx £80 since the more budget carriers were excluded, they were approx half the price and within our price range)After raising the issue that we had not been made aware of this before hand, when we had asked for clarification of the process ia whatssapp and we had not authorised for such an expensive shipment to be sent out (we had wanted to select something cheaper), we were told with free membership, you cannot select carriers and it is done as per your account settings (this is not helpful for what we need and many people). On their website, when comparing memberhsip options, under free, it states you can have flexible shiping options (i.e. you can chose carriers or allow MyUS to select the cheapest- so for free members, its only the latter, and that means you have very little control of the shipping cost, if its tracked or not etc)We also do not want to have to pay 7$ recurring/ month (premium service) which we'll only very occasionally use to get some control over the process. It costs 10$ to change your membership after the first time.In conclusion, I will only use MyUS if all other companies prove to be worse or more problematic (hopefully unlikely); however I suspect where you can atleast talk to some one over the phone and charges are slightly more transparent, one wont get stung the way we did. I hope this helps someone else :-)

Date of experience: Aug 09, 2021