I really wanted to have a good experience with MyUs. I live in Japan and I ordered some items off of walmart. Everything shipped out okay in a decent speed. No complains so far. I paid $80+ for shipping and then I opted for paying the taxes for my shipment upfront (as it’s a pain in the ass to deal with before hand) which was around another $50. My shipping and taxes cost was $145 for a $188 worth of goods. I knew it was expensive but, I didn’t mind as getting anything here from the states can be troublesome and was expecting this cost. My package got rejected by customs and on their site is says:“ We'll let you know if any of your purchases are illegal to import to Japan or if any merchandise is broken before we ship your packages to you. This means you won't incur shipping charges, duties or taxes on items you may need to return to US stores.”However I was not notified before the shipment left MyUs that any item was going to be rejected by Japan customs. DHL notified me that the shipment was being returned and I was not contacted by MyUs or any DHL service agent to have any other options for getting my package through customs. I emailed MyUs about the package asking them about my taxes I paid and about the shipping. I was replied to a few days later with this: Hello —, Thank you for contacting us. I have determined that AWB# —is being returned to the shipper. If this was rejected by customs, that is not within our control. The shipping costs paid will be charged to you along with the return costs. Once it arrives back in our MyUS Facility, we can submit a split request so you can send it to a US address. Let us know once it arrives back in your suite. Should you have any questions or concerns, please do not hesitate to contact me. Kind regards, JohnMyUS.comSo looks like I will get no money back, have to pay return shipping, and then pay shipping again to re-ship items back to Japan…. Currently looking at $330 down the hole and probably a lot more if I want the items at all. This sucks, I was hoping for a good service to ship from America to Japan but I’m currently not hopeful on the situation especially after that reply.
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