These guys certainly win my 5-star WWCS Award: "WORLD'S WORST CUSTOMER SERVICE"!I had been unable to reach ANYONE in their CS section (if it even still exists?) for months, either by email or through internal messaging while logged in.In the end I had to raise a dispute with Amex about the disputed charge on my card. And guess what, they didn't even respond to Amex, over a 4-month period of Amex repeatedly asking them to explain. Incredible.In the end, Amex found in my favour by default and credited the disputed charge back to my card.Then next day, I logged back on to myUS and closed my account - good riddance to them! I was pleasantly surprised to find that they immediately credited the balance of this year's unused subscription fee back to my card - thank you for that much, at least.BUT YOU'LL NEVER GUESS WHAT HAPPENED NEXT... the very next day, AFTER my account was already closed, they then went and placed A FURTHER 12-MONTH SUBSCRIPTION FEE ONTO MY AMEX CARD!Now I have to open ANOTHER dispute with Amex in order to get THAT sorted as well!YOU HAVE BEEN WARNED: DO NOT EXPECT ANY CUSTOMER SERVICE FROM THIS COMPANY (unless you happen to regard unauthorised debits from your credit card as a form of 'customer service')!
Claim your business profile now and gain access to all features and respond to customer reviews.
Shop USA websites & ship overseas for cheap. Free 30-day trial from the #1 international freight shipping company. Forward packages from Amazon USA, Ralph Lauren, eBay, Nordstrom, Disney Store and more...