shopping.myus.com

Stay well away.. don't use them

I have been a customer of MyUS for about 2 years. Their service ranges from awful (at best) to a total disgrace and theft (at worst). In the last two years they have lost at least 5 items of mine - not even in transit, they lost them when the items were logged as received and IN their warehouse. I have not received ANY compensation despite their promises. Customer service is shocking, there is no way to contact any supervisor and emails just go unanswered or you receive a canned reply.Their facebook messenger customer service just directs you to email and is therefore zero help.The receivers classify things incorrectly. For example they have classified sewing buttons as coffee (the buttons were blue!) and then refused to change it, telling me that I have to pay for the change even though it is their mistake.They ask for receipts for items which need to include certain information, however when you send them the merchant receipt they refuse to accept it so then it goes back and forth for another week and then sometimes it's still unresolved weeks later. This has happened to me even with purchases from Amazon!Forget about trying to buy anything from a private seller, that is completely beyond their realm of comprehension - they cannot process any receipt that does not come from Walmart, Amazon or Target and even receipts from Paypal that have the item detailed, price and tracking info get declined. It's ridiculous.If you buy multiple items they are usually thrown (and I use that term very generously) into a box. There is absolutely ZERO care or attention put into packing your goods. Once my business account with MyUS comes to the end of the term I will be cutting ties with them. They are honestly the worst company I have ever dealt with and I will be actively discouraging anyone to use them at every opportunity.

Date of experience: Jan 28, 2021