My original package arrived to their warehouse at 0.7lb. The final weight after they decided it needed to be repackaged was 1.02lb. They then went on to charge for 2lb because it was over 1lb. Over by 0.02lb / 9gm, the weight of 2 pieces of paper.Told me they had to repackage it to ensure its safety since its being shipped by airmail. What? The package was originally shipped from Canada to US... Not sure how Airmail requires additional packaging but seems like a rort to charge you extra!Nowhere does it state on their shipping calculator either that it will be rounded up for such an insignificant amount. (And in this case due to their own additional packaging!)Despite being a first time user they default your account to Autoship. I needed the package sent via express as it is time critical for healthcare of a loved one with a terminal illness. When I raised this issue basically their response is "You should have known autoship was default" but no tutorials, no nothing on how their process works. Logically if someone hasn't used their service before, perhaps at least provide some key guides via email/pop ups when you access the site for the first time. Lack of communication and they just action something without any approval from you.Clearly they've chosen to make it more efficient for their own benefit, so they can just quickly charge you and be done with your package.Horrible horrible experience and will never use them again. A company that doesn't put customer experience first will not survive nor thrive in the future.
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