I had a good experience with this company in the past BUT have just been charged $70 shipping on a package worth $50 with absolutely no warning. Disputed as soon as my money was taken and was told there was nothing they could do as it was already processed. I asked where it showed this ridiculously high shipping rate as an option, as I was quoted just 17.99 on their shipping calculator. I choose to pay customs/duty in advance and they said the shipping rate used was the only option available for if these fees were prepaid - I asked where it showed this and they couldn’t give me an answer and refused to help. One customer service agent was pretty rude and cut me off. Another just kept copying generic answers, which didn’t answer what I was actually asking. I will absolutely be avoiding from now on.
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