Incredibly disappointed with the experience I’ve had with MyUS.com and feel compelled to warn others. I entrusted them with a package that was delivered by UPS to their facility on December 3rd, but after nearly two weeks, it has yet to be added to my suite. Despite UPS confirming delivery and providing proof that the package was signed for by someone at MyUS, the company has offered no updates, no resolution, and no accountability. I’ve made countless attempts to contact them—sending multiple emails, raising tickets through their chat system, and even trying to escalate the matter—but MyUS has been unresponsive and unhelpful. To make matters worse, they don’t provide a phone number for customer service, leaving me with no direct way to speak with someone. This was a large and expensive purchase weighing over 50 pounds, and their inability to track or locate the package is both baffling and unacceptable. I’ve now had to open a dispute with UPS, notify the merchant, and involve my credit card company just to try to resolve this issue. After reading reviews from others, I’ve realized my experience is hardly unique. It seems MyUS routinely mishandles packages and fails to take responsibility for their mistakes. I regret ever trusting this company with my shipment, and I will never use their service again. If you’re considering using MyUS.com, I urge you to think twice. The frustration, lack of transparency, and poor customer service make it an unreliable choice for managing your shipments.
Claim your business profile now and gain access to all features and respond to customer reviews.
Shop USA websites & ship overseas for cheap. Free 30-day trial from the #1 international freight shipping company. Forward packages from Amazon USA, Ralph Lauren, eBay, Nordstrom, Disney Store and more...