So this is my first experience with my US I didn't know about the company but I wanted a way of getting items from America to the UK as shipping from eBay and Amazon was costing a lot more. My US came up in a search and I thought I'd try them out after I signed up and started making purchases I got worried because I didn't see any progress start reviews and try to trust pilot reviews and messages on Facebook and different forums and was generally negative feedback, which wasn't encouraging.I eventually was able to speak to somebody on the chat and diverge my fear of what the feedback was saying that the service would be provided and the packages I've purchased will be posted.I patiently waited and one by one the packages were arriving note notifications were sent via e-mail I was able to upload merchant invoices as requested which were also approved and then came the moment of identifying which Postal Service to use it all seemed like clockwork which made me wonder what experiences others have had. Anyway so I used 5 day Postal Service with DHL and within 5 days the parcel arrived package safely with all the items I had ordered I'm really grateful that the service that they provided was as per their website.The only thing I would say is that trying to contact them via chat or WhatsApp all the ticket system is badly delayed sometimes there is no agents online on days upon weeks so you have a fear of where your parcel is and what is actually happening I would like to use the service again but just worried about not being able to contact somebody by phone or chat on a regular basis I'm grateful that my parcel arrived as per their commitment thank you so much
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