Updating my negative review. I became under the impression that my package was lost/stolen, with them rejecting my invoices claiming it was not fitting to the description of my package. but this was mostly down to bad communication and the first staff member from customer service being unhelpful. In the end tried the livechat with another, who then explained there happened to be a second item in the package (which the seller did as a surprise). They basically were refusing to send as the second item is not on the invoice. Told them to discard the second item and proceed with shipping.
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