I am beyond furious with MyUS. This company is absolutely disgraceful and should not be in business. I trusted them with my package, and now they are holding it hostage, refusing to release it under any circumstances.I ordered a handheld video console worth £800, which was delivered to their UK facility without any issues. But since the item contains a lithium battery, they now refuse to ship it to me, return it to the seller, or even allow any courier I’ve arranged (including DHL) to pick it up. Their excuse? Some so-called CAA regulation. But what’s worse is their complete lack of transparency, zero accountability, and total disregard for their customers.MyUS has violated every expectation of a forwarding service! At first, they agreed to let me send a courier, then suddenly backtracked and refused to release the package. Their customer service is absolutely useless—each representative says something different, and they’ve even had the nerve to suggest I discard my package! How dare they?!This is pure fraudulent behavior. They are stealing from their customers and making it impossible for us to retrieve our own property! No communication, no timeline for resolving this, no willingness to help. I’m now stuck without my package, my money is gone, and they offer no real solution!I highly advise anyone to stay far away from MyUS. They are dodgy, untrustworthy, and clearly violating some serious regulations. They should be shut down immediately for the way they treat their customers. Do NOT trust this company with your items!
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