I ordered night guards on August 9. It's now November 5 and still nothing. At one point they talked me into paying extra for expedited service, which was supposed to happen in 4 business days. I asked for a refund on the expedited service when it went way over the stated time, but I have yet to receive it. Customer service rarely responds, until I threaten to pursue it with my credit card company, at which point they send a blanket apology and say they're still working on it, with no details or follow up. At this point I am pretty sure this is a fraudulent company, and I'm ready to dispute the transaction with my credit card.Edit: after asking for an order update, they responded by canceling my order completely. They did refund me finally for the rush processing as well as the night guard, but they also wasted 3 months of my time and I had to email them many, many times before they responded with even this action. I would not recommend ever doing business with this company. (Also, be careful because a lot of the good reviews on here seem fake. People posting very generic, short reviews multiple times...I wouldn't be surprised if in practice most customers have negative experiences.)
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Remi is a direct-to-consumer sleep and wellness company.
