Review Time
I ordered two different products (a night guard and a retainer) on one order from Remi. I was suspicious that they would not get my order correct when they sent me just one impression kit. When I enquired, they told me not to worry, I would get both products. When I finally received the shipment (seven weeks after placing the original order), they shipped only one product. Their customer service rep said they would expedite the missing retainer, but their definition of expedited is two weeks. Not what I expect for a service recovery.The night guard seems to be of decent quality, but plan on waiting almost two months to receive it.
I ordered night guards on August 9. It's now November 5 and still nothing. At one point they talked me into paying extra for expedited service, which was supposed to happen in 4 business days. I asked for a refund on the expedited service when it went way over the stated time, but I have yet to receive it. Customer service rarely responds, until I threaten to pursue it with my credit card company, at which point they send a blanket apology and say they're still working on it, with no details or follow up. At this point I am pretty sure this is a fraudulent company, and I'm ready to dispute the transaction with my credit card.Edit: after asking for an order update, they responded by canceling my order completely. They did refund me finally for the rush processing as well as the night guard, but they also wasted 3 months of my time and I had to email them many, many times before they responded with even this action. I would not recommend ever doing business with this company. (Also, be careful because a lot of the good reviews on here seem fake. People posting very generic, short reviews multiple times...I wouldn't be surprised if in practice most customers have negative experiences.)
I find the Remi nightgaurds to be comfortable and affordable. I like to wear only a bottom guard, so I get two if those instead of a top and bottom. Their service was fast once they found the mold of my teeth…a bit of confusion at first, but all was rectified with a single phone call. I will continue to order from Remi.
Absolutely brutal. I did and received a nighttime guard. Generally it seems fine. The part that's brutal is they won't cancel. I had no idea it was a subscription, pretty sure I never agreed to that. They won't cancel (this is myb3rd attempt). They try to get you to suspend, not canvel, keep charges as credits, last one was transfer your account to a friend. I thought I was done back in May and now I'm going 3 rounds AGAIN. Stay away from this company
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Remi is a direct-to-consumer sleep and wellness company.
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