While buying from this company is straightforward and the prices are reasonable, returning an item is incredibly challenging. You must reach out to the company for return authorization, which is complicated by their use of an AI agent that can't provide authorization codes. After that, you need to send it back tracked at your own expense. They fail to mention that you must follow up with the shipping service and contact customer service once the return is acknowledged. If you don't pursue the return, you may never see your money again. The website only mentions expediting returns, without clarifying that it's essential for completing the return. I find this absurd as I am the customer, not the staff. When I finally managed to chat with a representative, their behavior was unhelpful and rude, blaming me for not following the return process correctly. I'm currently waiting for my return to be processed and have been advised to reach out again in 5 business days. This situation is ridiculous. The instructions provided are misleading, suggesting that monitoring tracking is just for speeding up the process, rather than a necessary step. This should be clarified on the site. I stand by my complaint regarding the rude customer service and the unreasonable return process.
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ShopTo - The Online Video Games and console Superstore. We specialise in, Playstation, Nintendo, Microsoft, Steam Keys, Digital games, Gift Cards, consoles and accessories.
