We have had furbo for a few years and recently purchased the mini and re-subscribed to start using it in our new house. Now we cancelled.From sign up to refund, it was an unpleasant experience. Basically, they are managing customer interaction with AI, (and not well). AI has also been installed as a feature in the product and ironically, is the reason we cancelled the subscription. On top of making us use (bad) AI to deal with the company on any level, they then installed / forced the use of an AI bot called "the nanny" on us as a customer. Now we don't have a specific problem with AI. It's has its uses. But when it impacts the usability of a service we subscribe to because it takes up HALF of the viewing screen used to see the video! Well, that's just wrong. Furbo, The viewing screen is the reason you have any customers at all! We would not use your product if we couldn't see our pets! Worst of all, they don't have a very basic toggle switch in settings to turn off the ai "nanny" if you want to see full screen, (or even half screen) of the feed! And they are completely unapologetic about it. Use it or leave. Bye. Really guys. We don't understand. Do you get paid for every AI interaction? I can't think of any other reason why you would you force a feature on your client base when it blocks use of your core product? Just install a toggle switch! Sooooo simple! You took a great product and ruined it. It's either arrogance or stupidity. Just make so sense at all. Why?
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Furbo is an interactive dog camera with a connected app that lets you see, talk, and give treats to your dog when you're away. Order now to spoil your fur baby!