Review Time
No adapter is a bad start. No clear instructions makes it worse. Concentrating on getting a subscription BEFORE the basics are even up and running was the final straw. I tried help and then decided to waste no more time and returned the item.
Oh man, where to start. First, the sketchy way the item was shipped. You get 0 instructions on set up or care and I had to Google it. Then, they don't send a cube to plug it into, they say it's to help the environment, but I have 100 C chargers and they sent that. Then, their product didn't work as intended. The final straw for me was their chat. I was willing to work through all else, but the fact I am spending hours on chats disconnecting and reconnecting just to not solve a problem, is the problem. After the chat issues, I was done and finally asked for a rull refund and a return label. Would've been cool if I could just call and have a 5 minute conversation on why it didnt come with something, or why is the treat not tossing, but I'm not dealing with that chat for the life of the device. Oh no...
Camera is fine… it’s the price gouging subscription that is the issue.I am fin le paying a yearly subscription so I know the ai is keeping an eye on my pet and letting me know what’s going on. However when I got the main and mini camera I didn’t have a spare adapter for the mini. So till it arrives I opted to just do the basic subscription with the plan to upgrade when I got it hooked up… that was literally writhing seven days of camera arriving. Lo and behold even though it’s only been a WEEK they were not just going to let me go from the $69 per year to the upgrade for $10. They wanted me to buy a whole new subscription for $79, all because I didn’t do the full set up at the same time.Honestly this a some gray area borderline dishonest stuff. I’m sure it’s in their contracts etc so all legal but no other company does this. Upgrade price is usually the difference in cost and who goes in expecting they have to buy a whole new subscription to add a second deviceI’ll wait a year and do it then if I even feel comfortable enough at this point to not just cancel once the year is up.
We have had furbo for a few years and recently purchased the mini and re-subscribed to start using it in our new house. Now we cancelled.From sign up to refund, it was an unpleasant experience. Basically, they are managing customer interaction with AI, (and not well). AI has also been installed as a feature in the product and ironically, is the reason we cancelled the subscription. On top of making us use (bad) AI to deal with the company on any level, they then installed / forced the use of an AI bot called "the nanny" on us as a customer. Now we don't have a specific problem with AI. It's has its uses. But when it impacts the usability of a service we subscribe to because it takes up HALF of the viewing screen used to see the video! Well, that's just wrong. Furbo, The viewing screen is the reason you have any customers at all! We would not use your product if we couldn't see our pets! Worst of all, they don't have a very basic toggle switch in settings to turn off the ai "nanny" if you want to see full screen, (or even half screen) of the feed! And they are completely unapologetic about it. Use it or leave. Bye. Really guys. We don't understand. Do you get paid for every AI interaction? I can't think of any other reason why you would you force a feature on your client base when it blocks use of your core product? Just install a toggle switch! Sooooo simple! You took a great product and ruined it. It's either arrogance or stupidity. Just make so sense at all. Why?
I already have a nanny pro account and purchased the mini camera as a ‘nice add on’ but not essential add on … I was horrified to learn that the company charges you an additional not insignificant monthly amount for each mini camera … buyer beware!!!Not worth it as there are many other good options available at a reasonable cost…
Purchased Furbo mini via a renewed subscription. It died about 2 months after warranty had lapsed. Don't bother - there are other options out there. I feel like they didn’t want to know after they made the comment “ Let me check the connection history” and then ended the chat?! I had to often reset the mini - kept dropping out. When I needed to access it remotely, it wasn't connected. The original furbo is still ok 🤞🤞for now…
I have the cat camera. Either way it's just a scam. You can't access anything without the subscription, $100 per year, meaning you end up paying 600-2000 just to access YOUR CAMERAS FOOTAGE. This crap is a waste of money and you could get one for 100 with all the same features (maybe minus the treat tossing and telling you that your pet is walking) Mine was replaced because the first one was faulty so I thought they were decent but nope not returning it just meant more money for them. I've had this one 6 weeks now and only just found out it's useless without the subscription you have to pay for every year. Asked to return it for a refund and they said no so ive reported them to my bank for their false advertising byllshit claiming you get features without the subscription when all you get is live view. They still record things but don't let you see them, so basically they just say on you and refuse you footage from YOUR camera. Disgusting company.
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Furbo is an interactive dog camera with a connected app that lets you see, talk, and give treats to your dog when you're away. Order now to spoil your fur baby!
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